Shipping policy

Trade Orders

This website is intended for trade customers purchasing goods for resale or business use.

Order Processing

Orders are typically processed within 5–7 working days of receipt and payment confirmation. 

During busy periods, product launches, promotions, or seasonal demand, processing times may be longer. We will notify you if a significant delay is expected.

Delivery

We deliver throughout the United Kingdom using trusted courier partners.

Estimated delivery times are:

  • Mainland UK: 1–3 working days after dispatch
  • Highlands, Islands, Northern Ireland and remote areas: 2–5 working days after dispatch

Delivery timeframes are estimates only and are not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout based on the size, weight, and destination of your order.

Any free shipping thresholds or promotional delivery offers will be clearly stated on the website.

Delivery Address

Customers are responsible for ensuring that delivery details are accurate at the time of ordering.

Additional delivery charges incurred due to incorrect addresses, failed delivery attempts, or redirected shipments may be charged to the customer.

Damaged or Missing Goods

Please inspect all deliveries upon receipt.

Any shortages, incorrect items, damaged goods, or delivery issues must be reported to us within 48 hours of delivery.

Where possible, please provide:

  • Order number
  • Description of the issue
  • Photographs of damaged goods and packaging

Claims reported outside this timeframe may not be accepted.

Risk and Ownership

Risk in the goods passes to the customer upon delivery.

Ownership of the goods remains with Dibbles Nibbles until full payment has been received for all sums due.

Orders containing perishable or food products should be stored appropriately upon delivery. Dibbles Nibbles cannot be responsible for deterioration caused by improper storage after delivery.

Failed Deliveries

If a delivery is refused, unclaimed, or returned to us due to customer error, additional shipping charges may apply before the order can be resent.

Force Majeure

We shall not be liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to severe weather, transport disruptions, strikes, courier delays, natural disasters, or government restrictions.

Contact Us

If you have any questions regarding your delivery, please contact:

Dibbles Nibbles
Website:  www.dibblesnibblestrade.com⁠

Email: info@dibblesnibbles.com